When ordering products pay careful attention to the condition New or Used.

New Parts.

Defined as; Brand new, unused, sourced directly from the importer/manufacturer. New parts include 12 months warranty from the date of purchase.

Used Parts.

Defined as; parts that have been fitted to a scooter for an unknown period of time (unless otherwise stated). As such cosmetic defects may exist, minor scratches, dents and corrosion etc. All parts are cleaned, inspected, tested and repaired/repainted (if required) prior to dispatch. Used parts include 6 months warranty from the date of purchase.

Consumable Parts

Parts listed in the "Electric Scooter Consumable Parts" category / collection are not valid for warranty. These products are expected and designed to wear out and fail. The amount of time before this happens depends on many factors from installation and riding techniques to level of maintenance and pure good or bad luck.

General condition for used parts.

In most cases the part pictured is the part you will receive. Study the description and see all photos to assess the cosmetic condition of the part. In the case where there are multiple available on a “used” listing the photos will show the general expected condition of the part you will receive. We do NEVER send out heavily cosmetically damaged or faulty parts however minor scuffs and scratches are to be expected.

Demonstration Photos.

Each listing is for a single part/set of parts. Any photo showing the part on a scooter is for demonstration of the parts location on the scooter. No scooter or any other parts will be included. What you see is what you get. This includes all bolts, fixings/fittings. If you need any additional parts that are not listed please get in contact.

Warranty.

Defined as; the consumer shall bear no expense if the part/parts fail during the warranty period through no fault of their own. This statement covers you for unexpected failure of the supplied parts during the warranty period. It does not cover any issues caused directly or indirectly by the user or installer. The following list are things that are not covered by warranty:

• Incorrect installation.
• Unchecked non-compatibility (message us to check before you buy).
• Environmental damage including water, sand/dirt, salt, sun and dust.
• Physical damage.
• Modified parts or parts that have been altered in any way.
• Failure outside of the warranty period.

If a warranty claim is granted ElectricBlingAU reserves the right to repair or replace the product as first option. If this is not possible a store credit will be issued for the full value of the item including postage to and from (proof of return postage cost must be supplied in order to add this cost to the credit). Under no circumstances do we refund orders for any reason. If you wish to claim warranty please get in contact for approval before returning the product.

Maintaining Warranty.

Parts must be installed by a professional in the field ie. scooter technician or automotive electrician. For an additional fee we may guide you with self installation via video call. Warranty cases are covered in this event. Car/motor bike tyre installers do not qualify as professional scooter tyre installers. Proof of professional installation will be required in order to claim warranty, be sure to keep your receipt. ElectricBlingAU reserves the right to determine if a business does or does not meet the requirements to be declared professional. If you are unsure get in contact with us to check prior to having any work done.

Safety Notice.

If you believe for any reason that there may be a problem with the supplied part DO NOT continue to use the scooter. Get in contact ASAP to get advice first. Continuing to ride a faulty scooter can cause further damage to other parts of the scooter as well as create the potential for catastrophic failure including but not limited to a crash or fire. By continuing to use a potentially faulty scooter without checking with us first you absolve www.electricblingau.com, its owners and staff, from any liability in regard to further damage, injury or loss of life.

Part Identification.

All parts sent are photographed, details including serial numbers recorded and in some cases uniquely marked. This is to ensure that returned products can easily be identified as the exact same part that was sent and the physical condition assessed. For all warranty claims and returns products must be received in the same condition as when the were sent. If we receive a product that is damaged or not the exact same part that was sent it may incur a repair fee (amount determined on cost of repair) or rejection of the claim/return.

Common issues to be aware of when selecting replacement parts.

• Misdiagnosis: Diagnosis of issues with scooters can be a complex and tricky task. It is common for people to assume one thing is wrong when in fact it is completely unrelated. Misdiagnosis by the purchaser or the repairer is not valid for full credit return or warranty. We offer free live chat to help with basic diagnosis and for a fee we can do a detailed diagnosis either remotely via video call or in house at our Ipswich workshop. Misdiagnosis by our paid diagnosis service is covered for returns in the event we get it wrong.
• Non-Compatibility: There are many different models of electric scooter available. A lot are very similar in appearance and some parts look almost identical. However despite this most parts are not cross compatible. Be sure to check your model to confirm it is the exact same as the listings description before purchasing. If you are unsure message us to confirm first.
• Minor Model Changes: Its easy to assume scooters are like cars. Year models come out and nothing changes until the following years model is released. This is not the case. Minor changes to models occur very frequently. There are many reasons for this including fixing design issues, lack of stock/availability of generic parts used, upgrades to cosmetics or performance etc. For this reason it is particularly important to study all photos and make sure the part is exactly the same in every way as the one you require. Small differences can cause big issues. If you are unsure message us before buying.
• Clones: In some cases scooters themselves can be near impossible to tell apart. A classic example of this is the Segway M365 as compared to the many, many clones available from online retailers. There's nothing wrong with having a clone except genuine parts may not be cross compatible.

Remote and In-House Services

Punctuality is of high importance for in-house repairs. If we book a time for you, you are expected to be there at that time. Arriving any later than 15min past the booking time may result in your time slot being passed to someone else. We are understanding of the fact life can be hectic and being on time is not always possible. If this is the case please just stay in contact to let us know your situation. We are happy to accommodate where possible in these situations but please understand that we are very busy and time may not always allow.

All services available for pre-purchase have a maximum allowable time of 1hr (60min) per unit purchased. This is usually plenty enough time to do what needs to be done. If more time is required additional services must be purchased. ie. buying 2x Technical Advice Services entitles you to 2hrs (120min) of live video call. We will keep you notified of available remaining time at scheduled intervals during the service. For this reason it is best to get in contact prior to pre-purchasing any service. That way we are able to discuss your needs and in some cases we can help for free!

There is no limit to the number of scooters/parts in question. This means 1 diagnosis service can be used to diagnose multiple scooters within the 1hr time limit. In regard to parts 1 Installation Guidance service can be used to guide you through installing as many parts as possible within the 1hr time limit.

Remote service times are broken into 20min blocks. This enables you to get advice before giving it a go while not still on the clock. If your problem isn't resolved another time block can be used for further advice. In other words, the time limit for remote repairs doesn't have to be used in one go.

There are no refunds, partial or otherwise, if the issue/s are resolved before the time limit is complete. A 100% refund will be applied if we are unable to fix the issue however this doesn't apply for multiple issues. If we resolve the main issue there is no refund if we are unable to resolve other issue your scooter/s may have.

Warranty for Services

All our services both remote and in-house are covered by 3 months warranty in regard to workmanship and quality of advice. This warranty covers you for any damage or issues that may arise directly from the work done or advise given by ElectricBlingAU staff. If you have any issues please get in contact immediately. All parts used during repairs are covered by the above terms including warranty period.