Calculated postage costs.

Our postage calculator uses cubic weights to determine the cost of postage. These weights do not reflect the actual weight of the item. The weights listed are a conversion from volume and are an indicator of overall size rather than physical weight. Actual postage costs may be more or less than what you are charged. Small losses with some orders are regained by other orders. To keep overall postage costs down we recommend ordering more than one item at a time. If you believe the postage costs associated with your cart are excessive please get in contact so we can assess before making your purchase.

Available Postage Services.

We only use Australia Post for shipping. All packages are insured against damage in transit with both standard and express options available. If you have any special requests in regard to shipping please contact us prior to purchasing. If you use the Australia Post website, providing us with the same email you have connected with them will enable us to activate automatic tracking updates. You are not required to do this but it is a convenient way of tracking your orders status while in transit. For return shipping we highly recommend using Australia Posts services including additional insurance if the value of the order exceeds $100. Return shipping is at the cost and discretion of the buyer so ultimately it is your choice how you return your order. Please refer to Returns section for further information.

Packaging.

One of the amazing things about electric scooters is that they have a positive impact on the environment. More people using scooters means less people using internal combustion transport options. While it’s true that it still creates harmful emissions making the electricity that charges your scooter, it’s not as much, so overall the impact is positive. With this in mind we try to minimise our impact on the environment. One of the ways we do this is by using bio-degradable and recycled packaging materials. This is unfortunately not always possible however we do our best. Most small orders are also sent in reusable Australia post satchels. Follow the instructions on the satchel and you’ll have a free satchel for the next time you need to post something. Better yet reusing the satchel means 1 less peice of plastic going in the trash. If everybody was to reuse their satchels exactly half the amount of satchel plastic waste would be created and we think that’s a great thing! It's also a good idea to keep the satchel for return purposes, if required. You can re-package your item in the same satchel it came in and we can arrange the postage for you! Simply print out the label provided, attach to the satchel and drop it at your local post office or post box. Once again if you have any special requests in regard to packaging please contact us prior to purchasing.