Return Approval.

If you wish to return your order for any reason please message us first to discuss. Approval is required in order to successfully return a product for repair/replacement/store credit. Any returns received that have not previously been approved will automatically be denied.

Refunds.

If we send you the wrong item then the correct part will be sent upon receipt of the wrong one. If we are not able to supply the correct part then a store credit will be issued for the full cost of the item including postage. In either case a receipt showing the amount paid for return postage must be supplied in order to add this the cost to your credit. Store credit is issued in the form of ElectricBlingAU eGift Cards. These cards have no expiration date and can be used at any time for any product or service on www.electricblingau.com and in store. We may, at our discretion, issue refunds under special circumstances however this is always as a last and final option. 

Approved reasons for return with full credit.

There are only four reasons for return of a part with full credit.

1. The completely wrong part is received.
2. The part arrives damaged from transport.
3. The product is grossly misrepresented by the listing description and/or photos.
4. Pre-purchased Services IF you request return BEFORE our staff contact you.

Approved reasons for return with partial credit.

In most cases we are very understanding and happy to return products for most reasons. If your return is approved, but is not for one of the 4 reasons outlined above, then a partial credit will be applied. Partial credit is the full cost of the product (not including postage too or from) minus a 20% restocking fee (10% for Pre-Purchased Service returns). This fee covers the costs incurred by making the sale including merchant fees and staff time. Example A: A product purchased for $100 plus $10 postage would calculate as such; total cost $110 - postage ($10) = $100 - 20% restocking fee (20%of $100 = $20) = $80 store credit. Example B: A pre-purchased service for $80 would calculate as such; total cost $80 - 10% restocking fee ($8) = $72 store credit. If a product is returned damaged an additional fee may be deducted from the credit for the cost of repair or the return may be denied.

Return Time.

Once your package is marked as delivered by Australia Post you have 7 days to make contact to arrange the return. Once initial contact has been made and your return has been approved you have 28 days (4 weeks) to return the product (not including transit time). After this time the return will be deemed null and void.

Reasons we will not approve a return.

We do our best to ensure every customer is happy however there are some occasions in which we will deny a return.

1. Parts that have been damaged by the purchaser or installer.
2. Parts that have been modified or altered in any way, shape or form from the way in which they were sent.
3. Agressive or abusive behaviour will not be tolerated and service will be suspended in all ways. Remember we are here to help but we are only human. We do make mistakes from time to time but we also endeavour to correct those mistakes as quickly as possible with as little inconvenience to you as possible. Give us some understanding and we will go above and beyond for you.
4. Claims/Returns that fall outside of the "Return Times" above.
5. Gift Card and eGift Card products can not be returned. 

Return postage cost.

All return postage is at the cost of the buyer. In the case of a full credit return the return postage cost may be credited if proof of the amount paid is provided. This must be a receipt including the cost and tracking number. Failure to provide a receipt will result in return postage not being credited.

Assessment upon return.

Once we receive a return we will open, inspect and re-test the part before issuing a credit. This will take place no more than 1 day from receipt. At this stage we will determine if your return meets all outlined criteria both above and below. For a return to be successful the item must:

1. Be received in the same physical condition as when it was posted. Damage or modification to the item may cause the return to be denied. We recommend and encourage you to take detailed photos/video prior to sending back. In the event the item is damaged in return transit this may be requested as proof by Australia post for an insurance claim.
2. Be posted before the 28 day time limit is complete. If you post your item after this time your return will be automatically denied.
3. Be the exact same part that was sent. We have had some tricky people try to send their faulty units back claiming they are the ones we sent. For this reason we record all information in regard to the part and its condition and often mark items in unique ways to be sure. If the item returned is deemed to be not the same as sent your return will be denied.

What if my return is denied once sent back?

In the unlikely event your return is denied after we have received and inspected the item a credit will not be applied and return postage costs will be your responsibility. You have 14 days from the date of denial to arrange payment for return or the item will be deemed abandoned and disposed of. Disposal is at the discretion of ElectricBlingAU.com and we may do so in any way. Once declared abandoned your legal right to the item is revoked, no credit or replacement will be provided and the item will be disposed of thus may no longer be able to be retrieved.

Return packaging and insurance.

We take no liability for return postage in any way shape or form. It is your responsibility to ensure the item is packed in a manner that will prevent damage during transit. It is also recommended you pay for additional postal insurance as it is the sender that is responsible for claims. We recommend taking detailed photos/video of the item prior to returning as this may be required in the event a claim is needed. If an item is received "damaged in transit" on return the buyer must lodge a claim with the freight company otherwise the return will be denied. In this event it will become the freight companies responsibility to provide you with compensation for the full cost of the product and the return postage costs. If additional insurance is not purchased and the full cost of the item exceeds the claim limit the insurance will only pay out the limit. Any remaining amount will not be credited by ElectricBlingAU.com. If your insurance claim is successful we will credit you with the initial cost of postage. If your insurance claim is unsuccessful the item will be deemed damaged prior to return and as such the return will be denied.

What if I cancel my order before it is sent?

If you change your mind before we send out your order you may apply for a partial credit. In this case a store credit for the full amount including postage minus a 10% restocking fee. This fee covers the costs incurred by making the sale including merchant fees and staff time. Example: A product purchased for $100 plus $10 postage would calculate as such; Total cost $110 - 10% restocking fee (10% of $110 = $11) = $99 store credit. If this happens get in contact with us as quickly as possible. Once an order has been posted it is out of our hands and the above return terms apply.